Product & Technical Support/Assessments
"Adequate support includes not only timely replies but also satisfactory technically supported responses."Users are the primary source of wealth of any business. Adequate support includes not only timely replies but also satisfactory technically supported responses. When it comes to money, users will be particularly meticulous in their quest for answers. To have a specialized and experienced team, proficient in all issues of customer assistance – technical or otherwise – will preserve and exponentiate the wealth generated by satisfied user base.
Your Technical support team will be properly informed and prepared to respond to user questions, in a clear and direct way, guaranteeing high levels of user satisfaction and customer service team performance.
Our services include:
- Investigate users’ performance to help the customer support on any queries pertaining to any of the business segments.
- Create, monitor and close tickets, internally and externally, on all issues requiring technical intervention or process improvement in the respective approach.
- Generate reports on technical and product related issues.
- Inspect settlement, as well as payment flows.
